Vijayawada: Chief Minister Nara Chandrababu Naidu has outlined a new system that would utilize WhatsApp for obtaining various verification documents, including caste and income certificates.He recommended the use of technologies such as AI and deep tech for swiftly resolving citizen grievances and monitoring the satisfaction levels of the public through RTGS.The CM conducted a review meeting on the CMO, RTGS and government services at the Secretariat in Velagapudi on Tuesday.Naidu directed the heads of all the departments to make extensive use of technology to provide efficient administration besides interconnecting with other wings after collecting real-time information. The information of all the departments should be integrated through Real Time Governance Society to monitor it all together, he said.The chief minister made it clear that initially all the necessary information should be gathered and it should then be integrated to finally provide the best possible service through WhatsApp.Naidu directed the officials to design the system in such a way that WhatsApp is made a platform for getting caste and income certificates. Also, the appeals received from the public should be disposed of fast by utilising technology like Artificial Intelligence (AI) and DeepTech, he said.RTGS should also examine the process of resolving complaints and the level of people’s satisfaction, he said.The chief minister said Aadhar services should be taken closer to the people. He sanctioned Rs 20 crore for purchasing the necessary kits.“Some 1,000 Aadhar centres will be set up at all the village and ward secretariats at the earliest. A single portal must be created for supervising various projects in the state, besides updating in real-time 80 projects being taken up by the Centre. A fresh web portal should be created by January 1 to permanently resolve the problems arising while issuing the birth and death certificates, Naidu said and added that this portal be managed jointly by the Panchayat Raj and Urban Development departments.The visuals collected through drones, CC cameras, satellites and Internet of Things (IoT) devices too should be integrated, Naidu told the officials.Mentioning that ganja plantations that were recently identified through Google Maps have been verified with the help of drones, the chief minister told the officials to make use of the drones in a similar way to identify the pests in crops and alert the farmers.Drones should also be used to find the reasons for road accidents on the highways so as to resolve the issues that led to such mishaps, he said.The officials informed the CM that the farmers are happy at the progress of the grain procurement process. “In the opinion gathering through IVRS, over 90 per cent of the farmers expressed satisfaction over the price offered to their stocks, transport facility and the availability of gunny bags besides the payments made to them.”Naidu also told the officials to properly analyse the postings on social media and take necessary action. When the officers informed the CM that household geo-tagging has reached its final stage, he said that the process should be properly supervised.
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