Chouhan said he assumed Air India’s service would have improved after being taken over by the Tata management, but he was mistaken.”I am not concerned about my discomfort, but charging passengers full fare and then making them sit on defective and uncomfortable seats is unethical. Isn’t this a form of deception towards passengers?” he asked.Chouhan further asked whether Air India management would take steps to ensure that no passenger faces such discomfort in the future, “or will it continue to exploit passengers’ urgency to reach their destination?”Expressing “regrets” for the inconvenience caused to Union Minister, an Air India spokesperson in a statement said, “we are conducting a thorough investigation into the matter to ensure that such incidents are not repeated.””Air India deeply regrets the inconvenience caused to Hon’ble Union Minister, Shri Shivraj Singh Chauhan ji on his flight from Bhopal to Delhi.This does not reflect the standard of service we strive to provide to our guests, and we are conducting a thorough investigation into the matter to ensure that such incidents are not repeated,” an Air India Spokesperson said.Also, taking note of Chouhan’s tweet, Air India replied on X, “Dear Sir, we apologize for the inconvenience caused. Please be rest assured that we are looking into this matter carefully to prevent any such occurrences in the future. We would appreciate the opportunity to speak with you, kindly DM us a convenient time to connect.
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