Indian Railways launches e-catering via WhatsApp-

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Indian Railways launches e-catering via WhatsApp-


Express News Service

NEW DELHI:  As part of ongoing efforts of to make train journeys ‘homely’, the Indian Railways has introduced an AI-enabled food ordering facility based on the WhatsApp platform. A WhatsApp Business number will share a message to the customers booking e-ticketing for opting in e-catering services with the railways’ e-catering website, IRCTC. 

With this, passengers can book meals and restaurants of their choice through IRCTC without even requiring downloading the app. Customers can also avoid third-party food ordering apps. In future, the Railways will implement WhatsApp two-way communication system in the facility with services of chatbot integrated.

NEW DELHI:  As part of ongoing efforts of to make train journeys ‘homely’, the Indian Railways has introduced an AI-enabled food ordering facility based on the WhatsApp platform. A WhatsApp Business number will share a message to the customers booking e-ticketing for opting in e-catering services with the railways’ e-catering website, IRCTC. 

With this, passengers can book meals and restaurants of their choice through IRCTC without even requiring downloading the app. Customers can also avoid third-party food ordering apps. 
In future, the Railways will implement WhatsApp two-way communication system in the facility with services of chatbot integrated.



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